Customer Experience and Support
Find information about accessibility, ticketing flexibility, lost property, gift certificates, and how to share feedback about your Michael Cassel Group experience.
What accessibility options are available at Michael Cassel Group shows?
Accessibility options vary by venue, but all Michael Cassel Group productions strive to ensure an inclusive theatre experience.
Most venues offer services such as wheelchair access, companion seating, hearing assistance, and accessible restrooms.
For specific accessibility information or assistance with your booking, please contact the official ticketing provider listed on your ticket confirmation or visit the venue’s website.
What happens if I can’t attend due to illness or restrictions?
If you’re unable to attend a performance due to illness, travel restrictions, or other unforeseen circumstances, please contact your ticketing provider (e.g. Ticketmaster or Ticketek) as soon as possible.
While refunds are not generally available, the provider may offer an exchange or alternative solution depending on the show’s policy and ticket type.
How do I enquire about lost property at a venue?
Lost property is managed directly by each theatre or venue.
If you misplaced an item during a performance, please reach out to the venue’s box office or customer service team with details of the date, performance time, and seating section.
They’ll do their best to locate and return your item.
Does Michael Cassel Group offer gift certificates or vouchers?
Gift certificates and vouchers are occasionally available for select productions through the official ticketing provider (e.g. Ticketmaster). Availability and terms vary per show.
Please visit the show’s official website or the ticketing provider’s site for details on purchasing or redeeming a gift certificate.
How can I share feedback about an Michael Cassel Group show or experience?
We value your feedback and love hearing from our audiences. To share your comments, compliments, or suggestions, please email info@michaelcassel.com.
All feedback is reviewed by our team and shared with the relevant department to help improve future experiences.